Cancellation, Returns, Refunds, Delivery & Product Warranty
Last updated: 7 October 2026
These Terms and Conditions apply to purchases of Holdr products made through the Holdr website and online store.
By placing an order through our website, you agree to these Terms and Conditions. These Terms and Conditions are subject to the applicable laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (“CPA”), as amended from time to time.
Nothing in these Terms and Conditions is intended to limit, exclude or waive any right that you may have under applicable South African law.
1.1 All orders placed through the Holdr website are subject to product availability and successful payment.
1.2 An order is considered accepted once Holdr has received payment and confirmed the order.
1.3 Holdr reserves the right to correct pricing, product descriptions, availability or other website errors. If an error materially affects an order that has already been placed, Holdr will contact the customer and provide the customer with the available options in accordance with applicable law.
1.4 Holdr may contact the customer using the contact information supplied during checkout where additional information is required to process or deliver an order.
If you wish to cancel an order before it has been dispatched, please contact Holdr as soon as possible using the contact details provided on our website.
Where the order has not yet been dispatched, Holdr will endeavour to cancel the order and refund the amount paid.
If the order has already been dispatched, the cancellation will be dealt with as a return in accordance with these Terms and Conditions and applicable law.
Where applicable, customers may exercise any cancellation or cooling-off rights provided by the CPA or other applicable legislation.
Where a statutory cooling-off right applies, the applicable statutory period and requirements will apply.
A change-of-mind return that is not covered by a statutory cancellation right may be accepted by Holdr at its discretion and subject to the conditions applicable to that return.
Products that have been personalised, customised or manufactured specifically according to a customer’s specifications may be subject to different cancellation and return conditions, to the extent permitted by law.
Any applicable conditions will be communicated to the customer before the order is finalised.
If you receive a product that:
please contact Holdr as soon as reasonably possible after discovering the problem.
Holdr may request photographs, videos, order information or other reasonable information to assist with assessing the issue.
Where the customer has a statutory right to return the product, Holdr will process the return and provide the remedy required by applicable law.
Depending on the circumstances and the customer’s applicable statutory rights, the remedy may include repair, replacement or refund.
Where a refund is approved, Holdr will refund the applicable amount using the original payment method where reasonably possible.
The timing of the refund may depend on the payment provider or financial institution used for the original transaction.
Where a refund is required by law, Holdr will process the refund within the applicable statutory period.
Where a product is being returned because of a defect, damage, incorrect delivery or another circumstance giving rise to a statutory right, Holdr will not impose requirements that unlawfully restrict the customer’s rights.
For voluntary change-of-mind returns that are not required by law, Holdr may require the product to be unused, undamaged and returned with its original packaging, accessories and components.
Where a return is required because the product is defective, damaged on delivery, incorrectly supplied or otherwise qualifies for a statutory return, Holdr will bear the reasonable return costs where required by applicable law.
For voluntary returns that are not required by law, the customer may be responsible for reasonable return delivery costs.
Holdr will advise the customer of the applicable return procedure before the product is sent back.
Holdr delivers products to addresses within the Republic of South Africa using third-party courier or delivery providers where applicable.
Delivery charges, where applicable, will be displayed during the checkout process before payment is completed.
Estimated delivery times displayed on the website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by:
If Holdr becomes aware of a material delay, we will endeavour to communicate this to the customer.
Customers are responsible for providing a complete and accurate delivery address and contact details.
Holdr will not be responsible for delays or additional delivery costs caused by incorrect, incomplete or outdated information supplied by the customer, to the extent permitted by law.
Customers are encouraged to inspect their order as soon as reasonably possible after delivery.
If the outer packaging appears materially damaged, customers should, where reasonably possible, photograph the packaging before opening the parcel and notify Holdr promptly.
Failure to inspect or report damage immediately does not remove any statutory rights that the customer may have under applicable law.
Holdr recognises the statutory implied warranty of quality provided for by section 56 of the Consumer Protection Act.
Subject to the requirements and limitations of the CPA, qualifying goods are covered by an implied warranty for six months from the date of delivery.
Where goods fail to satisfy the applicable statutory requirements during this period, the consumer may have the right to return the goods and require the applicable remedy, which may include repair, replacement or refund.
The customer’s statutory rights are not excluded by any additional warranty offered by Holdr.
In addition to any statutory rights, Holdr may provide an additional manufacturer’s or supplier’s warranty for specified products.
Where an additional Holdr warranty applies, the applicable warranty period and conditions will be stated on the relevant product page, packaging, documentation or invoice.
An additional warranty does not replace or reduce the customer’s rights under the CPA.
Subject always to the customer’s statutory rights, the warranty does not ordinarily cover damage caused by:
Nothing in this clause limits a consumer’s statutory rights where the law provides otherwise.
Holdr may reasonably inspect a product to determine the nature and cause of an alleged defect.
Customers may be asked to provide photographs, videos, proof of purchase or other information reasonably required to assess the claim.
Where a product is returned under a statutory warranty claim, Holdr will handle the matter in accordance with the customer’s rights under applicable law.
Holdr may require reasonable proof of purchase when processing a return, refund, replacement or warranty claim.
Acceptable proof may include an order confirmation, invoice, receipt or other transaction record.
Where Holdr products are purchased by a business, school, organisation or other entity, additional commercial terms may apply depending on the nature of the order.
Large-volume orders, customised products, branded products, school orders, corporate orders, rental arrangements and specially manufactured products may be governed by a separate written quotation, purchase agreement or commercial contract.
Where there is a conflict between these website Terms and Conditions and a separately signed commercial agreement, the signed commercial agreement will apply to the extent permitted by law.
Holdr products must be used in accordance with the instructions supplied with the product and for their intended purpose.
Holdr is not responsible for damage resulting from use that is clearly contrary to the supplied instructions, subject to any rights the customer has under applicable law.
Where a Holdr product is designed to restrict access to or protect a mobile phone or other device, Holdr does not guarantee that the product will prevent every form of loss, theft, damage or unauthorised access.
Customers remain responsible for their devices and personal belongings.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under South African law.
Subject to applicable law, Holdr will not be liable for indirect, consequential or incidental loss arising from the use of a Holdr product where such liability may lawfully be excluded.
Nothing in this clause limits a customer’s statutory rights in respect of defective or unsafe goods.
Holdr will not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances reasonably beyond Holdr’s control, including natural disasters, severe weather, strikes, transport disruptions, civil unrest, government action, telecommunications failures, supplier disruptions or other circumstances of force majeure.
Where reasonably possible, Holdr will notify affected customers and take reasonable steps to minimise the impact.
Holdr may update these Terms and Conditions from time to time to reflect changes in our products, services, business practices or applicable law.
The version applicable to an order will generally be the version in effect at the time the order is placed, subject to any mandatory legal requirements.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with the applicable dispute-resolution mechanisms and legislation of the Republic of South Africa.
Nothing in these Terms and Conditions prevents a consumer from exercising any right available to them under applicable South African consumer-protection legislation.
For cancellations, returns, refunds, delivery queries or warranty claims, please contact Holdr through the contact details provided on the Holdr website.
When contacting us about an order, please provide your order number and the relevant product details where possible.
Holdr — Smart Control. Zero Hassle.
Website: holdr.co.za
Effective date: 7 October 2026
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